Shipping policy
Last updated: October 13, 2026
This policy explains how M & N Carpet processes and ships orders placed at mandncarpet.com.
1. Shipping Area
We ship to addresses within the United States only. We do not currently ship internationally.
2. Processing Time
Orders are processed within 1–2 business days (Monday–Friday, excluding US federal holidays). Orders placed on weekends or holidays are processed the next business day.
3. Delivery Time
|
Stage |
Time |
|
Order processing |
1–2 business days |
|
Transit |
5–6 business days |
|
Total estimated delivery |
6–8 business days |
Delivery times are estimates. Weather, carrier delays and peak seasons can occasionally extend delivery.
4. Carriers
We ship with USPS, UPS and FedEx. We choose the carrier based on package size, weight and destination.
5. Shipping Costs
• Free standard shipping on all US orders of $50 USD or more
• Orders under $50 pay a shipping rate calculated at checkout
6. Order Tracking
When your order ships, you will receive a confirmation email with a tracking number. Tracking may take up to 24 hours to update.
7. Address Accuracy
Please check your shipping address carefully at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us right away, as we can only change addresses before an order ships.
8. Lost or Delayed Packages
If your tracking has not updated in 5 business days or your package shows as delivered but you cannot find it, contact us. We will work with the carrier to resolve the issue.
9. Damaged Shipments
If your order arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging. See our Return & Refund Policy for next steps.
10. Contact Us
M & N Carpet
2910 US-50, Emporia, KS 66801, United States
Email: info@mandncarpet.com
Phone: +1 620-342-7900