Orders
How do I place an order?
Browse our collections, choose your size and style, add items to your cart and check out securely. You will receive a confirmation email once your order is placed.
Can I change or cancel my order?
Contact us as soon as possible at info@mandncarpet.com or +1 620-342-7900. We can change or cancel orders that have not yet shipped. Once an order has shipped, it can be returned under our Return & Refund Policy.
Do you have a physical store?
Yes. M & N Carpet has a storefront at 2910 US-50, Emporia, KS 66801. You are welcome to visit during business hours.
Products
How do I choose the right rug size?
Measure the area first. For doormats, choose a mat slightly narrower than the door frame. For hallways, leave 4–6 inches of bare floor on each side of a runner. Size details are listed on every product page.
Are your bathroom rugs slip-resistant?
Most of our bathroom rugs have non-slip or rubber backing. Check the product description for backing details on each item.
Can outdoor rugs stay outside year-round?
Our outdoor rugs are made to handle sun and rain. To extend their life, we recommend cleaning them regularly and storing them during prolonged snow or freezing weather.
How do I clean my rug or doormat?
Care instructions are listed on each product page. In general, shake or vacuum regularly, spot clean spills promptly and follow the label for machine washing.
Will the color look exactly like the photos?
We photograph products as accurately as possible, but colors can vary slightly by screen settings and lighting.
Shipping
Where do you ship?
We ship to addresses within the United States only.
How long does delivery take?
Orders are processed in 1–2 business days. Transit takes 5–6 business days, for a total estimated delivery time of 6–8 business days.
Which carriers do you use?
We ship with USPS, UPS and FedEx.
Do you offer free shipping?
Yes. US orders of $50 USD or more ship free.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and link.
Returns & Refunds
What is your return policy?
You can return unused items in their original condition within 30 days of delivery.
Who pays for return shipping?
We pay return shipping if your item arrived damaged or you received the wrong item. For all other returns, the customer pays return shipping.
My item arrived damaged. What should I do?
Contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund.
How long do refunds take?
Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days.
Payment
What payment methods do you accept?
We accept major credit and debit cards and Shop Pay.
Is checkout secure?
Yes. All payments are processed through Shopify's encrypted, PCI-compliant checkout. We never store your full card details.
Still have questions?
Email info@mandncarpet.com or call +1 620-342-7900. We are happy to help.