Refund policy

Last updated: October 13, 2026

We want you to love your new rug or doormat. If something isn't right, this policy explains how returns and refunds work at M & N Carpet.

1. Return Window

You may return eligible items within 30 days of delivery.

2. Eligibility

To be eligible for a return, items must be:

•           Unused, unwashed and free of stains, odors, pet hair and wear

•           In their original condition with all tags and labels attached

•           Returned in the original packaging where possible

Non-returnable items:

•           Items that have been used, washed, cut or altered

•           Gift cards

•           Items marked as final sale

3. Damaged, Defective or Incorrect Items

If your order arrives damaged or defective, or you received the wrong item:

1.         Contact us within 48 hours of delivery at info@mandncarpet.com.

2.         Include your order number and clear photos of the item, label, and packaging.

3.         We will send a prepaid return label and arrange a replacement or full refund.

M & N Carpet pays return shipping for damaged, defective, and incorrect items.

4. Other Returns

For returns due to a change of mind, wrong size ordered, or style preference, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. We recommend a trackable shipping service, as we cannot be responsible for returns lost in transit.

5. How to Start a Return

1.         Email info@mandncarpet.com with your order number and the item(s) you want to return.

2.         Wait for our return authorization and return address. Returns sent without authorization may not be accepted.

3.         Pack the item securely and ship it within 7 days of receiving authorization.

6. Refunds

Once your return arrives, we inspect it and email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the credit.

Items that fail inspection will be returned to you at your expense or not refunded.

7. Exchanges

To exchange an item for a different size or style, return the original item for a refund and place a new order.

8. Order Cancellations

Orders can be cancelled at no charge before they ship. Contact us as soon as possible. Once shipped, an order must be handled as a return.

9. Contact Us

M & N Carpet
2910 US-50, Emporia, KS 66801, United States
Email: info@mandncarpet.com
Phone: +1 620-342-7900

Please do not send returns to our storefront address without a return authorization.